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Read These Terms Before You Open Your Account

Every account on 77dragon follows the terms we set out here. These cover how deposits work, what happens when you request a withdrawal, how we handle disputes, and…

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How We Apply These Terms in Malaysia

77dragon Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your use of 77dragon where local law permits. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, you confirm that you meet the legal age requirement in Malaysia and that your participation complies with local regulations. We reserve the right to

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verify your identity, suspend accounts that violate these terms, and withhold payouts if fraud or policy breaches are detected. Dispute resolution follows the process outlined in the questions section below. We update these terms periodically; continued use after changes means you accept the revised version. All
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bets, deposits and withdrawals are subject to the limits and conditions published in your account dashboard. If any term conflicts with local law, the lawful interpretation prevails and the rest remains in force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Get Answers About These Terms

If a term is unclear or you need to dispute a decision, reach us through one of these channels.

Live Chat Open the chat widget in the bottom corner of any page. Our team is available daily from 10:00 to 22:00 Malaysia time. Policy questions are escalated to a senior agent who can explain the term in plain language and walk you through the next steps if you want to challenge a decision.

Email Desk Send your question or dispute to our support email address, listed in the footer. Include your account username and a description of the term you're asking about. We aim to reply within one business day with either a clarification or a timeline for formal review if the matter requires escalation.

Help Center Browse our help articles for plain-language summaries of common terms—bet settlement rules, withdrawal verification steps, account closure procedures and refund policies. Each article links back to the relevant section of this page so you can see the formal wording alongside the explanation.

POLICY OPERATIONS

How We Handle Data, Cookies and Account Security

Accepting these terms means you also agree to how we collect, store and use your information.

Data We Collect

When you register, we collect your email, phone number, date of birth and payment details for Touch 'n Go, GrabPay, Boost or FPX. We log your login times, device type, IP address and bet history to detect fraud and comply with record-keeping obligations. This data stays in our secure database and is never sold to third parties.

Cookie Usage

We use cookies to keep you logged in, remember your language preference and track which games you open most often so we can personalise the lobby. You can disable non-essential cookies in your browser settings, but some features—like saved payment methods—require cookies to function properly.

Account Security

You are responsible for keeping your password confidential. If we detect unusual login patterns or simultaneous sessions from different locations, we will lock your account and send a verification email. Enable two-factor authentication in your profile settings to add an extra layer of protection against unauthorised access.

Data Retention

We keep transaction records and bet history for seven years to meet regulatory and tax obligations. Personal details like your email and phone number remain in our system as long as your account is active. If you close your account, we anonymise non-essential data within 90 days but retain financial records as required by law.

Your Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request deletion where no legal retention period applies. Contact our support desk with your account username and the nature of your request. We respond within 14 days with either the requested data or an explanation of any legal reasons we cannot delete it.

Policy Updates

When we change these terms or our data practices, we post a notice in your account dashboard and send an email to your registered address. You have 14 days to review the changes. Continued use after that period means you accept the updated terms. If you disagree with a change, close your account before the new terms take effect.

Questions About These Terms

Below are the policy questions we hear most often. Each answer references the section above where the full term is written, so you can read both the plain explanation and the formal wording.

We investigate every reported violation. Minor breaches—like a forgotten duplicate account—usually result in a warning and a request to merge the accounts. Serious violations such as fraud, collusion or using someone else's payment method lead to immediate account suspension and forfeiture of any balance. You can appeal through our support desk.

We post a notice in your dashboard and send an email whenever we update the terms. You have 14 days to review the changes. If you keep using the platform after that window, we treat it as acceptance. If you disagree, close your account before the new terms take effect to avoid being bound by them.

Every payment method listed in your account—Touch 'n Go, GrabPay, Boost and FPX—is subject to the same terms. When you complete a deposit, you confirm that the funds are yours and that you meet the legal requirements in Malaysia. We verify large or irregular deposits to prevent fraud and money laundering.

Contact our support team via live chat or email and request account closure. We process the request within 48 hours. Any remaining balance is returned to the payment method you used most recently, minus any pending bet settlements. Once closed, your personal data is anonymised within 90 days except for records we must keep by law.

Yes. Whether you access 77dragon through a browser in Kuala Lumpur or through our mobile app, the same terms govern your account, deposits, bets and withdrawals. The app and website share the same backend, so your activity is logged identically and the same dispute-resolution process applies if something goes wrong.

You can download your full transaction history from the account settings page at any time. If you need records older than one year or a certified statement for tax or legal purposes, email our support desk with your request. We provide the records within 14 days, either as a PDF or CSV file.

Open a support ticket through live chat or email, describe the issue and include your bet reference number or withdrawal ID. Our team reviews the case within 24 hours. If we find an error, we reverse the decision and credit your account. If the original decision stands, we explain why and point to the specific term that applies.

Read These Terms Before You Open Your Account

Get Answers About These Terms

How We Handle Data, Cookies and Account Security

Data We Collect

Cookie Usage

Account Security

Data Retention

Your Rights

Policy Updates

Questions About These Terms

01 What happens if I break one of these terms?

02 Can you change these terms without telling me?

03 How do I know my deposits via Touch 'n Go or GrabPay are covered by these terms?

04 What if I want to close my account after reading these terms?

05 Do these terms apply to the mobile app as well as the website?

06 Can I request a copy of my bet history and transaction records?

07 How do I dispute a bet settlement or a declined withdrawal?

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